The Relationship Between Doctor Response Time Accuracy And Patient Satisfaction
Abstract
Background: Physician response time is an important indicator of service quality in the Emergency Department (ED) and plays a significant role in patient safety and healthcare quality. Objective: This study aimed to determine the relationship between physician response time accuracy and patient satisfaction in the Emergency Department of Baptis Hospital, Kediri. Methods: This study employed a quantitative correlational analytic design with a cross-sectional approach. A total of 91 respondents were selected using purposive sampling. Physician response time data were collected through direct observation, while patient satisfaction data were obtained using questionnaires. Data were analyzed using the Chi-Square test with a significance level of 0.05. Results: Most physicians demonstrated timely response times, and the majority of respondents reported satisfaction with ED services. Statistical analysis showed no significant relationship between physician response time accuracy and overall patient satisfaction (p=0.397). However, significant associations were found in the reliability and assurance dimensions. Conclusion: Physician response time accuracy was not associated with overall patient satisfaction but was related to patients' perceptions of service reliability and assurance.
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